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Refund Policy

A Legal Disclaimer

The product you are purchasing are made from third party print shops with our custom designs printed on them.

Refund Policy - The Basics 

Eligibility for Refund or Replacement

  • You can request a refund or replacement for the purchased item if it is damaged, defective, or not as described.

  • The request must be made within 14 days of receiving the item.

2. Refund and Replacement Process

  • To initiate a refund or replacement, please contact our customer support team at [contact information] with your order number and a description of the issue.

  • In some cases, we may ask for photos of the item to process the request.

  • Once your request is approved, we will provide instructions for returning the item, if necessary.

3. Refunds

  • If you choose a refund, the amount refunded will include the original purchase price plus the cost of shipping.

  • Refunds will be processed to the original payment method used during the purchase.

  • Please allow [number of days] days for the refund to appear in your account.

4. Replacements

  • If you choose a replacement, we will ship a new item to you at no additional cost once the return is received (if applicable) or the request is approved.

  • Shipping for the replacement item will be covered by us.

5. Non-Refundable Conditions

  • We do not offer refunds or replacements for items that are returned in used or damaged condition not caused by shipping.

  • Refunds or replacements will not be provided if the request is made after [number of days] days from the delivery date.

6. Return Shipping Costs

  • If a return is required, we will cover the cost of return shipping for damaged or defective items.

  • For all other return reasons, return shipping costs will be the responsibility of the customer.

Contact Us
If you have any questions about our refund policy, please reach out to us at [contact information]. We are here to help!

Return Requirements

To process your refund or replacement request smoothly, please ensure the following:

  1. Return Time Frame

    • The product must be returned no later than January 15th to be eligible for a refund or replacement, allowing sufficient time for post-holiday returns.

  2. Return Conditions

    • The item must be returned in its original condition, unused, and with all original packaging. Any items returned in damaged, used, or altered condition (not caused by shipping) may not qualify for a refund or replacement.

  3. Reason for Return

    • When submitting your return request, please include a brief explanation of why you are returning the item (e.g., damaged, defective, or not as described).

  4. Refund or Replacement Expectations

    • Specify whether you would like a full refund (including the original purchase price and shipping cost) or a replacement product.

Shipping Policy

A Legal Disclaimer

The information contained in this Shipping Policy is for general informational purposes only. Covid-Xmas makes no representations or warranties, express or implied, regarding the completeness, accuracy, or reliability of the information. All shipping information is provided in good faith and is subject to change without notice.

 

Limitation of Liability

Covid-Xmas shall not be held liable for any loss, damage, or delay caused by circumstances beyond our reasonable control, including but not limited to acts of nature, shipping carrier disruptions, or any other unforeseen events. Our liability is limited to the value of the goods purchased.

 

Carrier Liability

Once an order has been handed over to the shipping carrier, [Your Business Name] is not responsible for any loss, damage, or delivery issues. Customers should refer to the carrier’s terms and conditions for any claims or disputes.

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Changes to This Policy

We reserve the right to modify this Shipping Policy at any time, and it is the customer’s responsibility to review this policy periodically. Any changes will take effect immediately upon posting on this website.

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Governing Law

This Shipping Policy and any disputes arising from it shall be governed by the laws of the Province of British Columbia and applicable Canadian laws.

Shipping Policy - The Basics 

Thank you for shopping with at Covid-xmas. We are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy to understand how we handle shipping for orders in British Columbia and across Canada.

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Processing Time

  • All orders are processed within [1-3] business days after receiving payment. Orders are not processed or shipped on weekends or holidays.

  • If we experience a high volume of orders, processing times may be delayed. In such cases, we will notify you via email.

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Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Estimated delivery times for British Columbia are typically [3-7] business days, depending on the shipping option chosen.

  • For other regions in Canada, delivery times may vary between [5-10] business days.

  • Please note that delivery delays can occasionally occur due to factors beyond our control, such as weather conditions or postal service disruptions.

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Shipping Methods

  • We offer standard and expedited shipping through reputable carriers such as Canada Post, FedEx, or UPS.

  • Tracking information will be provided via email once your order has shipped.

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In-Store Pickup

  • In-store pickup is available at no additional cost at [Your Store Address]. You will receive a notification when your order is ready for pickup.

  • Please bring a valid ID and the order confirmation email when picking up your order.

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Shipping Restrictions

  • We currently ship within Canada only. If you are interested in international shipping, please contact us at [your.email@example.com] for special arrangements.

  • Some items may be subject to additional shipping fees due to size, weight, or location.

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Lost or Damaged Items

  • We are not responsible for lost or damaged packages once they have been handed over to the carrier. However, we will assist you in filing a claim with the carrier.

  • If your package arrives damaged, please contact us within [48 hours] of receiving the item, providing photos and a description of the damage.

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Order Tracking

  • You will receive an email notification with tracking details once your order has shipped. You can track your package using the link provided.

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Returns and Exchanges

  • Please refer to our Return Policy for information on how to handle returns or exchanges.

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Questions

For any questions regarding our shipping policy, please contact us at:

Privacy Policy

Privacy Policy - The Basics 

At Covid-Xmas, we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial regulations such as the Personal Information Protection Act (PIPA).

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1. Collection of Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, email address, mailing address, phone number.

  • Payment Information: Credit card details, billing address, and transaction history (for purchases).

  • Usage Data: Information about your use of our website, such as IP address, browser type, and pages visited.

  • Communications: Any information you provide when contacting us via email, phone, or other methods.

We collect personal information only when you voluntarily provide it to us, for example, when you make a purchase, create an account, subscribe to our newsletter, or contact us for customer service.

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2. Use of Personal Information

We use your personal information for the following purposes:

  • To provide products and services: To fulfill your orders, process payments, and deliver products or services.

  • To communicate with you: To respond to inquiries, send order updates, or share relevant information.

  • To improve our services: To analyze website usage and enhance our offerings.

  • To comply with legal obligations: To meet regulatory requirements and protect our legal rights.

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3. Consent

By using our website and providing your personal information, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at [your.email@example.com].

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4. Sharing of Personal Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party companies that assist us in operating our website, processing payments, and delivering services. These providers have access to your information only to perform tasks on our behalf and are obligated to maintain its confidentiality.

  • Legal Obligations: When required by law or to protect our legal rights, we may disclose your personal information to comply with legal requirements or in response to legal processes.

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5. Security of Personal Information

We take reasonable precautions to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. However, please note that no method of transmission over the internet or electronic storage is completely secure.

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6. Retention of Personal Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your information is no longer needed, we will securely dispose of it.

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7. Your Rights

You have the following rights regarding your personal information:

  • Access: You may request access to your personal information and inquire how it is being used.

  • Correction: You can ask us to update or correct your personal information if it is inaccurate or incomplete.

  • Withdrawal of Consent: You may withdraw your consent for us to use your personal information at any time, subject to legal or contractual restrictions.

To exercise these rights, please contact us at [your.email@example.com].

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8. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

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9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party sites you visit.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the "Last Updated" date. It is your responsibility to review this Privacy Policy periodically.

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11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Accessibility Statement

Accessibility Statement - The Basics 

At Covid-Xmas, we are committed to making our website accessible to all users, including people with disabilities. We aim to comply with the relevant accessibility standards and laws in Canada, including the Accessible Canada Act (ACA), Accessibility for Ontarians with Disabilities Act (AODA), and other provincial requirements.

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Our Commitment

We strive to ensure that our website meets or exceeds the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. We are continuously working to improve the accessibility and usability of our website, following best practices for web accessibility.

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Measures to Support Accessibility

To achieve our accessibility goals, we have implemented the following measures:

  • Regular Accessibility Audits: We perform regular audits to identify and address accessibility barriers.

  • Employee Training: Our team members are trained on web accessibility standards to ensure they understand and implement best practices.

  • Feedback Mechanisms: We welcome feedback on the accessibility of our website to help us improve the user experience for everyone.

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Accessibility Features

Our website includes several features to support accessibility:

  • Keyboard Navigation: All functionalities can be accessed using a keyboard.

  • Screen Reader Compatibility: Our site supports screen readers and other assistive technologies.

  • Text Alternatives: Images and multimedia include text alternatives.

  • Adjustable Text Size: Users can adjust the text size through browser settings.

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Limitations and Alternatives

Despite our best efforts, some content may not be fully accessible to all users. If you encounter any difficulties, please contact us so we can provide an alternative solution or address the issue.

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Feedback

We welcome your feedback on the accessibility of our website. Please let us know if you encounter any barriers or have suggestions for improvement:

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We aim to respond to accessibility feedback within [response time, e.g., 2 business days] and resolve any issues promptly.

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Ongoing Efforts

We are committed to ongoing accessibility improvements. As part of our efforts, we review and update this statement regularly to reflect our commitment and any new initiatives.

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Legal Compliance

Our accessibility efforts aim to comply with the Accessible Canada Act (ACA), the Accessibility for Ontarians with Disabilities Act (AODA), and any other applicable provincial or territorial accessibility legislation.

Date

This statement was last updated on [date].

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